Emirati Talent- Customer Service Coordinator
Job Description
Majid Al Futtaim is one of the most influential lifestyle and real estate groups in the Middle East, North Africa, and Central Asia. Known for developing world-class shopping malls, retail destinations, and entertainment experiences, the company operates across 18 countries with a workforce of more than 45,000 employees. Its portfolio includes some of the region’s most iconic destinations such as Mall of the Emirates and a wide network of City Centre malls, attracting millions of visitors every year.
Majid Al Futtaim Properties is currently looking for a proactive and customer-focused Customer Service Coordinator to join its Asset Management Business Unit. In this role, you will play a key part in delivering exceptional service to visitors by ensuring the smooth daily operations of the Customer Service Information Desk within the mall.
This position is perfect for individuals who are passionate about customer experience and enjoy helping people. As the first point of contact for many mall visitors, you will represent the brand by providing helpful information, resolving concerns professionally, and ensuring every guest enjoys a seamless and memorable visit.
Key Responsibilities
Maintain up-to-date knowledge of the mall’s services, facilities, stores, and layout to assist visitors effectively.
Ensure the smooth daily operation of the Customer Service Information Desk in line with company policies and procedures.
Provide clear directions, guidance, and helpful information about stores, amenities, and ongoing or upcoming mall events.
Respond to customer inquiries both in person and over the phone in a professional and friendly manner.
Handle customer feedback and complaints promptly while ensuring resolutions align with company service standards.
Deliver a welcoming and memorable customer experience that reflects the company’s high service expectations.
Support the execution and management of the Gift Card Program, ensuring all payment transactions follow company policies.
Collaborate with supervisors and team leaders to ensure service quality and operational efficiency.
Maintain accurate records and ensure all service activities comply with established service level agreements.
Requirements
High school diploma or equivalent qualification.
Minimum 2 years of experience in customer service, preferably within a shopping mall, hospitality, or luxury hotel environment.
Strong communication and interpersonal skills.
Ability to handle customer concerns professionally and calmly.
Customer-first mindset with a passion for delivering excellent service.
Strong organizational skills and attention to detail.
Ability to work efficiently in a fast-paced, multicultural environment.
Professional appearance and a positive attitude
Benefits
Competitive salary package and stable employment.
Opportunities for career development within a globally recognized organization.
Access to training and professional development programs.
A supportive, collaborative, and multicultural work environment.
Exposure to world-class retail and entertainment destinations.
Employee engagement initiatives and internal growth opportunities.