Business Analyst
Job Description
A globally recognised organisation within the Technology & Telecoms industry is seeking an experienced Business Analyst to join its London-based team on a 12-month contract. This is an exciting opportunity to work at the forefront of innovation, supporting the delivery of technology solutions that drive operational excellence and business performance.
As a Business Analyst, you will act as the critical link between business stakeholders and technical teams, ensuring that requirements are clearly defined, solutions are fit for purpose, and projects are delivered successfully. You will work in a collaborative, cross-functional environment where communication, analysis, and problem-solving skills are highly valued.
This role is ideal for a commercially aware and technically confident professional who thrives in fast-paced environments and enjoys translating complex business needs into practical technology outcomes.
Key Responsibilities
Gather, analyse, and document detailed business requirements.
Facilitate stakeholder workshops and cross-functional meetings.
Translate business needs into clear functional specifications.
Collaborate closely with technical teams to design effective solutions.
Develop and maintain process maps, workflows, and documentation.
Monitor project progress and provide regular stakeholder updates.
Identify potential risks, issues, and mitigation strategies.
Support system testing, validation, and user acceptance processes.
Ensure technology initiatives remain aligned with strategic business goals.
Contribute to continuous improvement across processes and systems.
Requirements
Proven experience as a Business Analyst within Technology, Telecoms, or similar large-scale environments.
Excellent verbal, written, and presentation skills with the ability to communicate at all organisational levels.
Highly collaborative working style with strong stakeholder engagement capability.
Experience managing contracts and vendor relationships.
Broad understanding of current technologies and industry trends.
Experience using SAP (SRM) or Coupa for purchase order creation and invoice processing.
Familiarity with ticketing tools such as ServiceNow, Jira, Zendesk, or Salesforce.
Strong technical aptitude and knowledge of collaboration tools including Slack, Microsoft 365, ServiceNow, Salesforce, Box/Google Drive, JIRA, and Confluence.
Retail industry experience is advantageous.
Strong analytical thinking and problem-solving skills.
Benefits
Salary / Contract Details
£400 – £450 per day (Inside IR35).
12-month contract.
Hybrid working model – London office-based with flexibility.
Benefits
Competitive daily rate aligned with market standards.
Opportunity to work within a globally recognised organisation.
Exposure to enterprise-level technology programmes.
Collaborative and innovative working environment.
Long-term contract stability with potential extension opportunities.
Hybrid working flexibility.