Account Manager – cloud services – Travel & Hospitality
Job Description
A leading global software engineering and technology consulting firm is seeking a Senior Strategic Account Manager to join their Travel Practice in London. This is a high-impact role for a strategic thinker with strong client management skills, responsible for driving large-scale IT initiatives and delivering exceptional business outcomes for key clients.
The organisation delivers cutting-edge data, analytics, and AI-driven platforms to clients across finance, media, healthcare, retail, and travel. With a strong reputation for innovation and excellence, this role offers the opportunity to work with industry-leading clients and contribute directly to their digital transformation journeys.
As Senior Strategic Account Manager, you will develop and execute strategic account plans, manage client relationships, and ensure delivery excellence across complex, multinational projects. This is a perfect opportunity for an experienced professional with deep knowledge of IT services and the travel industry, looking to influence outcomes at a senior level.
Key Responsibilities
Lead and manage a portfolio of strategic client engagements within the Travel Practice.
Develop and own strategic account development plans, identifying new opportunities aligned with client business goals.
Serve as the primary point of contact for clients, managing overall customer experience and escalations.
Track project and engagement performance against account metrics and deliverables.
Translate client business objectives and industry trends into actionable IT solutions and services.
Manage contracts, compliance, revenues, margins, billing, and profitability for assigned accounts.
Advocate for the optimal team composition and conditions to ensure successful delivery.
Collaborate with global delivery teams on planning, execution, monitoring, and reporting of large-scale service engagements.
Facilitate internal knowledge sharing on client business context, industry trends, and change management.
Identify key risks and implement proactive mitigation strategies.
Oversee third-party partners involved in client engagements.
Provide monthly account performance reports, highlighting key issues, opportunities, and objectives.
Requirements
Extensive experience in sales, account management, customer service, project management, or consulting.
Demonstrable experience working in IT service companies.
Strong understanding of operations and management within the travel industry or technology firms serving travel clients.
Knowledge of the travel sector including hospitality, online travel distribution, travel agencies, aviation, or transportation.
Excellent understanding of the industry landscape: key players, strategies, business models, and trends.
Extensive knowledge of software development lifecycle and methodologies.
Solid understanding of modern technology landscapes and software architecture.
Proven ability to operate effectively in high-risk, high-reward environments.
Experience managing multinational and distributed teams.
Entrepreneurial, detail-oriented, analytical mindset with strong problem-solving skills.
Excellent communication, negotiation, and presentation skills.
Benefits
Salary & Contract Details
Base salary: £120,000 – £140,000 per annum.
On-Target Earnings (OTE) available.
London-based with hybrid working (3 days per week).
Generous benefits package included.
Benefits
Competitive salary and performance-based incentives.
Exposure to industry-leading clients and high-profile projects.
Opportunity to influence strategic digital transformation in the travel sector.
Hybrid working and flexible arrangements.
Collaborative, supportive, and high-performing working culture.
Professional development and long-term career growth opportunities.