Senior Business Change Manager (C5) (People)
Job Description
A leading and highly respected retail organisation is seeking an experienced Senior Business Change Manager to drive large-scale transformation across its Supply Chain and wider business functions. This is a unique opportunity to join a structured, forward-thinking company that is committed to operational excellence, innovation, and long-term growth.
As a key leader within the Transformation function, you will shape and deliver meaningful organisational change that goes far beyond project management. This role is ideal for a true change leader — someone passionate about influencing behaviours, embedding new ways of working, and creating sustainable cultural impact. You will work closely with senior leadership, including C-suite stakeholders, to align transformation initiatives with overall business strategy.
If you thrive in complex, matrixed environments and enjoy untangling organisational challenges while building clarity, collaboration, and momentum — this could be your next career-defining move.
Key Responsibilities
Lead and oversee large-scale organisational change and transformation initiatives.
Design and implement end-to-end change management strategies aligned with business objectives.
Conduct change impact assessments and readiness evaluations.
Partner with cross-functional teams across Supply Chain, Commercial, and Technology functions.
Influence senior stakeholders and provide credible leadership at executive level.
Develop and embed new operating models and improved business processes.
Build engagement plans that drive behavioural and cultural change.
Monitor transformation progress and adjust strategies to maximise effectiveness.
Support the development of Change Centres of Excellence and structured frameworks.
Coach and guide teams across different stages of the change lifecycle.
Collaborate with external partners and suppliers to ensure aligned transformation delivery.
Resolve cross-functional bottlenecks and drive organisational clarity
Requirements
Proven experience leading complex transformation programmes within retail or similar large-scale environments.
Strong background in behavioural change, stakeholder engagement, and embedding new ways of working.
Demonstrated success operating in matrixed and multi-functional organisations.
Expertise in change impact assessment, workforce planning, and organisational development.
Experience working with operating models, process design, and optimisation teams.
Ability to engage and influence C-suite and senior operational leaders.
Experience building or contributing to structured change frameworks or Centres of Excellence.
Excellent communication and strategic storytelling skills.
Strong analytical, problem-solving, and decision-making capabilities.
Confident leader with the ability to coach and develop teams
Benefits
Competitive salary of £75,000 per annum.
Performance-related bonus (up to 10%).
Permanent role within a reputable and stable retail organisation.
Opportunity to influence enterprise-level transformation initiatives.
Career development and leadership growth opportunities.
Exposure to senior leadership and strategic decision-making processes.
Supportive and collaborative working environment.
Professional development and training support.